Terms

Shipping

Christmas Shipping Deadlines

Brisbane, Sunshine Coast & Gold Coast Metro

• 11th December for Free freight option
• 13th December for Express shipping option

QLD – other

• 6th December for Free freight option
• 9th December for Express shipping option

NSW, ACT ,SA, VIC, TAS

• 5th December for Free freight option
• 8th December for Express shipping option

WA & NT

• 1st December for Free freight option
• 6th December for Express shipping option 

Please note:

For Christmas order deadlines please contact us here with your product selection, suburb, and post code and we will reply ASAP.

General Shipping

No hidden handling fees
Design processing – 1 working day
Engraving process – 2 working days
Shipping to most Metro areas – 1 to 4 working days
Shipping to regional areas – up to 14 days

WE ARE UNABLE TO DELIVER TO A PO BOX ADDRESS as all parcels must be signed for.

For Fathers day and Xmas order deadlines please contact us here with your product selection, suburb, and post code and we will reply ASAP.

This product is custom made to order. Processing times are approximately 2 business days for template design & engraving, plus 1-14 business days for shipping.

If your order does not arrive in time please contact us for a certificate and image which can be printed and gifted in a card so the recipient knows that you have gone to the effort of a personalised gift which is on its way.

Seal Guarantee & Returns Policy

Customer service is key to our success, you will receive a follow up email within 30 days after we dispatch every order to ensure that you have received your parcel, and that you are satisfied with your order.

• Please note that visible faults must be reported within 24 hours of receiving the parcel
• Barrels must be sealed with water immediately, and leaks must be reported within 30 days from receipt of your barrel. IMPORTANT – The seal guarantee becomes void if the leak is not reported within 30 days from receipt of the barrel.
• All items must be returned within 30 days from date of receipt.
• Refunds less the cost of postage & packaging will be reversed against your payment.
• Buyer pays return postage.
• We are unable to provide a refund, or exchange, if there is a mistake on your approved design, therefore please carefully check that all spelling and details are correct before approving your item to be engraved.

Please contact us with any queries, or for return instructions, at sales@giftfactory.com.au